Hotel Policy

To make your stay as pleasant as possible, we have established the following Hotel Policy. As a guest of Mona and by reading and signing your hotel registration you are agreeing to abide by all our Hotel Policy, terms, conditions, and procedures.

Rates Policy: The room rate includes accommodation & VAT. Additionally; breakfast is included in the room rate. However, please note that the residential/accommodation tax which is also known as the Climate Resilience Fee is not included in the room rate:

If you’re staying before 29 February or from 1 November to 31 December, you’ll be charged an extra €0.5 a room, each day; for stays on all other dates throughout the year, the charge is €1.5 a room, each day.

Additional Charges: Any additional meals, amenities, and services beyond what is specified in the room rate will be available at an extra cost. Guests will be informed of the charges before availing these additional offerings.

Rate Adjustments: Please be aware that rates are subjected to change at any time and may increase or decrease at the hotel’s discretion. However, any changes in rates will not affect the already confirmed reservations.

Settlement of Bills: In case your reservation is not fully prepaid, bills must be settled on presentation, via credit/debit card or cash in Euro. Personal cheques are not accepted.

Cancellation & No-Show Policy:
Basic Rate: The full payment amount will be charged upon booking. For cancellation 14 days prior to arrival, no fees apply. For cancellations within 14 days prior to the arrival date, the full amount of the deposit will be kept as a cancellation fee. In the event of a cancellation on the same day of arrival, or a no-show of the guests, the total amount of the reservation will be kept as a cancellation fee. The add-ons follow a 24-hour cancellation policy; otherwise, charges will be incurred. For massage treatments, fitness packages, transfers and rest services the cancellation policy is 48 hours in advance; otherwise, charges will be incurred. In the event of any special requests, the cancellation policy may vary.

Non-refundable rate: When you complete your booking, the total amount of the reservation will be charged. This amount is non-refundable. The add-ons follow a 24-hour cancellation policy; otherwise, charges will be incurred. For massage treatments, fitness packages, transfers and rest services the cancellation policy is 48 hours in advance; otherwise, charges will be incurred. In the event of any special requests, the cancellation policy may vary.

Arrival: Check-in is at 15:00 on the arrival day. Please inform the reception desk if you wish your room before this time and an early check-in will be possible depending on the availability. If the room is available, an extra charge for this service will be charged. There must be at least one guest over 18 years old in every reservation made. All the guests’ names along with the main guest’s name on the reservation must be identified and recorded by the reception. All guests must present their ID card, Passport or Temporary Residence Card upon check-in. By law, visitors must present required personal documents for hotel records and agree that their personal details will be kept on the record of the hotel.

Departure: Check-out time is at 11:00 on the departure day. Please inform the reception desk if you wish to retain your room beyond this time and a late check-out will be possible depending on the availability. If the room is available, an extra charge for this service will be charged. On failure of the guest to vacate the room on expiry of the period of stay, the management will have the right to remove the guest and her/his belongings from the room occupied by the guest.

Luggage Storage: Subject to availability of the storage space, guests can store luggage in the luggage room, at guests’ risk if any loss or damage from any cause. Luggage may not be stored for a period longer than  guests’  stay, except for agreement with the management.

Guest’s Belongings: We strive to provide a secure and comfortable stay for all our guests. Please note that our rooms do not come with personal lockers. However, we provide a central locker at the front desk for your convenience. We kindly request all guests to adhere to the following guidelines regarding their belongings.

Personal Responsibility: While we take every precaution to maintain a safe and secure environment, guests are responsible for their belongings.

Children Policy: At Mona, we warmly welcome children of all ages to stay in our rooms alongside adults. To ensure a comfortable stay, please inform us of the presence of children during the reservation process. For the safety and enjoyment of all guests, we kindly request that children be always supervised by an adult, both in rooms and common areas. Please do not leave children unattended. **

Extra Person Fee Policy: Our room rates are based on standard double occupancy. An additional charge of 35 euros per night applies to each guest aged 3 and older exceeding the standard limit. Children under 2 sharing a room with adults stay free. Please notify us during booking if additional guests will join your reservation to ensure your comfort.

Pets: Pets are most welcomed with an extra charge of 15 euros/per day. Kindly see below our Pet Policy:

– Maximum 1 dog per room.

– Pets must be fully trained and appropriately restrained by the guest.

– Pets must comply with local legislation requirements.

– Pets must be kept on a leash when in the hotel or on hotel property unless it is in the guest’s room.

– Pets should not be left unattended.

– Pets are not allowed in any food and beverage outlets of the hotel. This exclusion does not apply to guided dogs.

– Guests are responsible for cleaning up after their pet’s defecation in the neighbourhood.

– Any disturbances such as barking must be curtailed to ensure other guests are not inconvenienced.

– For the safety and comfort of your pet, Housekeeping will enter your room only if : (a) your pet is not present, or (b) you are present and can monitor your pet (dogs must be on a leash), or (c) your pet is caged. Please contact the front office department to arrange for a convenient time for servicing their room.

– Guests are responsible for all property damages and/or personal injuries resulting from their pet. Guests agree to indemnify and hold harmless the hotel, its owners and its operators from each liability and damage caused by the guest’s pet.

– The hotel reserves the right to charge guest’s account commensurate with the cost of such damages.

– The hotel reserves the right to require immediate removal of any pet that displays dangerous or unacceptable behaviour, including, but not limited to, biting, excessive noise (such as barking), evidence of disease, or urination / defecation in public areas. Each guest is responsible for all charges related to the removal of her/his pet, including but not limited to transportation and kennel charges.

Smoking and Fire Safety: Smoking is prohibited in indoor areas. Designated smoking areas will be clearly indicated.

Visitors & Invitees: Visitors to guests of Mona must notify the reception upon their arrival, must be always accompanied by the guest and cannot remain in the rooms after 23:00.

Hazardous/Flammable Goods: Bringing goods and/or storing of items of a combustible or hazardous nature and/or prohibited goods and/or goods of objectionable nature is not allowed. Guests shall be solely liable and responsible to the management, the other guests, invitees, visitors, for all loss, financial or otherwise and damage that may be caused by such articles or because of the guests’ own negligence and non-observance of any instructions. Gambling, contraband, prostitution, weapons, explosives, flammable objects, poisons, drugs, animals (domesticated or not) and all items prohibited by law are not welcome on hotel premises.

Property Damage Policy: We kindly request our guests’ cooperation in observing our property damage policy. Please be aware that you hold responsibility for any loss, damage, or theft pertaining to Mona’s property, whether caused by guests, by guests’ visitors or individuals under your care. This policy is in effect across our premises, encompassing accommodations, shared spaces, and amenities. We understand that unforeseen accidents can occur, and we appreciate your mindful and respectful use of our facilities. In cases of damage or theft, we follow a set procedure. The costs incurred for repairs, replacements, or recoveries will be applied to your credit card. Your understanding is valued as we strive to uphold our property’s quality and ensure a positive experience for all guests.

Missing Items / Remaining balance: Please note, we securely keep your credit card details on file which will be used only in the instance of any damage, missing items or remaining balance.

Guest conduct: It is agreed that the guests will conduct themselves in a respectable manner towards other guests and hotel staff and will not cause any nuisance or annoyance within the hotel premise. The Management has the right to request any guest to vacate her/him room or other areas of the hotel, without previous notice and without assigning any reason whatsoever, the guests will be bound to vacate when requested to do so. In case of the above, the management has the right to remove the guest luggage and belongings from the room occupied by her/ him.

Smoking: For the comfort and well-being of all our guests, Mona strictly prohibits smoking or vaping in both the rooms and common spaces. However, guests who wish to smoke may do so in designated smoking areas, which include: Balconies of rooms with such facilities, the designated patio area, the rooftop and outside the hotel premise. We kindly ask all guests to refrain from smoking indoors and respect the no-smoking policy. If you choose to smoke in the designated areas, we request that you responsibly dispose of cigarette butts by collecting and discarding them properly.  

Appliances: Guests are encouraged not to connect and use any other electrical appliances, except those provided in the rooms and belong to Mona’s property. Guests can charge their mobile devices (phones, tablets, PC/Macs, music reproduction devices) using their own chargers. Chargers for widely used devices, compliant with European power networks, can be provided by the reception, remain property of the hotel, can not leave the premise and must be returned upon check out.

Government rules, regulations & application of laws: Guests are kindly requested to observe, abide by, and be bound by all applicable acts, laws and Government rules & regulations of the Hellenic Republic and the European Union.

Photographs and Videos: Mona is where your best memories will be made, and we encourage you to take as many photographs as you want and share them with your friends on social media. However, using photographs and videos taken in the hotel for commercial or public purposes is not permitted without authorization from the management. Should you wish to use your room and our spaces for a commercial photo / video production, please inform us in advance, as separate rates are applied.

Terms & Conditions: Mona makes its best efforts to ensure that all the information that appears on its website, social media and marketing campaigns is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. Mona does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice. 

THE MANAGEMENT RESERVES THE RIGHT TO ADD, ALTER OR AMEND ANY OF THE ABOVE TERMS, CONDITIONS AND RULES.